/* ================================================================
   Simple Support Tickets — Frontend v2.0
   Clean, minimal, mobile-first
   ================================================================ */

:root {
  --p:    #2d7a2d;
  --p-dk: #235e23;
  --p-lt: #edf7ed;
  --p-bd: #c3e6c3;
  --gray1:#f7f8f9;
  --gray2:#f0f1f3;
  --gray3:#e2e4e8;
  --gray4:#9aa1ad;
  --gray5:#555e6d;
  --ink:  #1a1d23;
  --rad:  10px;
  --rad-s:6px;
  --shadow: 0 1px 3px rgba(0,0,0,.06), 0 4px 16px rgba(0,0,0,.06);
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

.sst-wrap {
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", sans-serif;
  font-size: 14px; line-height: 1.55; color: var(--ink);
  -webkit-font-smoothing: antialiased;
}

/* ── Alerts ──────────────────────────────────────────────────── */
.sst-alert {
  padding: 11px 14px; border-radius: var(--rad-s);
  font-size: 13.5px; margin-bottom: 14px;
}
.sst-alert-ok   { background: var(--p-lt); color: #1e5c1e; border: 1px solid var(--p-bd); }
.sst-alert-err  { background: #fef2f2; color: #b91c1c; border: 1px solid #fecaca; }
.sst-alert-warn { background: #fffbeb; color: #92400e; border: 1px solid #fde68a; }

/* ── Buttons ─────────────────────────────────────────────────── */
.sst-btn {
  display: inline-block; padding: 10px 20px;
  background: var(--p); color: #fff !important; border: none;
  border-radius: var(--rad-s); font-size: 14px; font-weight: 500;
  font-family: inherit; cursor: pointer; text-decoration: none;
  transition: background .15s;
}
.sst-btn:hover  { background: var(--p-dk); }
.sst-btn-block  { width: 100%; text-align: center; display: block; }
.sst-btn-sm { padding: 7px 14px; font-size: 13px; }
.sst-btn-ghost {
  background: transparent; color: var(--gray5) !important;
  border: 1px solid var(--gray3); border-radius: var(--rad-s);
  padding: 7px 14px; font-size: 13px; font-family: inherit;
  cursor: pointer; transition: all .15s;
}
.sst-btn-ghost:hover { border-color: #c00; color: #c00 !important; }

/* ── Form fields ─────────────────────────────────────────────── */
.sst-form { display: flex; flex-direction: column; gap: 0; }
.sst-field { margin-bottom: 14px; }
.sst-field label {
  display: block; font-size: 13px; font-weight: 500;
  color: var(--gray5); margin-bottom: 5px;
}
.sst-req { color: #dc2626; }
.sst-field input[type="text"],
.sst-field input[type="email"],
.sst-field input[type="password"],
.sst-field select,
.sst-field textarea {
  width: 100%; padding: 9px 12px;
  border: 1px solid var(--gray3); border-radius: var(--rad-s);
  font-size: 14px; font-family: inherit; color: var(--ink);
  background: #fff; outline: none;
  transition: border-color .15s, box-shadow .15s;
  -webkit-appearance: none; appearance: none;
}
.sst-field select {
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'%3E%3Cpath d='M1 1l4 4 4-4' stroke='%239aa1ad' stroke-width='1.5' fill='none' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 11px center; padding-right: 32px; cursor: pointer;
}
.sst-field input:focus, .sst-field select:focus, .sst-field textarea:focus {
  border-color: var(--p); box-shadow: 0 0 0 3px var(--p-lt);
}
.sst-field input[disabled] { background: var(--gray2); color: var(--gray4); cursor: not-allowed; }
.sst-field textarea { resize: vertical; min-height: 110px; line-height: 1.6; }
.sst-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.sst-row-between { display: flex; justify-content: space-between; align-items: center; }
.sst-check { display: flex; align-items: center; gap: 6px; font-size: 13px; cursor: pointer; color: var(--gray5); }
.sst-link-muted { font-size: 13px; color: var(--gray4); text-decoration: none; }
.sst-link-muted:hover { color: var(--p); }
.sst-divider { border: none; border-top: 1px solid var(--gray3); margin: 18px 0; }
.sst-section-label { font-size: 13px; font-weight: 600; color: var(--gray5); margin-bottom: 12px; }
.sst-muted { font-weight: 400; color: var(--gray4); }

/* ── Attach button ───────────────────────────────────────────── */
.sst-attach-row { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.sst-attach-btn {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 8px 14px; border: 1.5px dashed var(--gray3);
  border-radius: var(--rad-s); background: var(--gray1);
  font-size: 13px; color: var(--gray5); font-family: inherit;
  cursor: pointer; transition: all .15s;
}
.sst-attach-btn:hover { border-color: var(--p); color: var(--p); background: var(--p-lt); }
.sst-attach-hint { font-size: 11px; color: var(--gray4); }
.sst-fname { font-size: 13px; color: var(--gray5); max-width: 200px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sst-clear-btn {
  background: none; border: none; cursor: pointer; color: var(--gray4);
  font-size: 14px; line-height: 1; padding: 2px 6px; border-radius: 4px;
}
.sst-clear-btn:hover { background: var(--gray3); color: var(--ink); }
.sst-img-thumb {
  margin-top: 10px; display: inline-block;
  border: 1px solid var(--gray3); border-radius: var(--rad-s); overflow: hidden;
}
.sst-img-thumb img { display: block; max-width: 200px; max-height: 150px; object-fit: cover; }

/* ================================================================
   AUTH BOX
   ================================================================ */
.sst-auth-box {
  max-width: 440px;
  background: #fff; border: 1px solid var(--gray3); border-radius: var(--rad);
  box-shadow: var(--shadow); overflow: hidden;
}
.sst-auth-tabs { display: flex; border-bottom: 1px solid var(--gray3); }
.sst-auth-tab {
  flex: 1; text-align: center; padding: 13px;
  font-size: 14px; font-weight: 500; text-decoration: none;
  color: var(--gray4); background: var(--gray1);
  border-bottom: 2px solid transparent; transition: all .15s;
}
.sst-auth-tab:hover  { color: var(--p); }
.sst-auth-tab.active { color: var(--p); border-bottom-color: var(--p); background: #fff; }
.sst-form { padding: 20px; }
.sst-auth-box .sst-alert { margin: 14px 20px 0; }
.sst-auth-msg { padding: 36px 24px; text-align: center; }
.sst-auth-msg-icon { font-size: 40px; margin-bottom: 12px; }
.sst-auth-msg h3 { font-size: 17px; margin-bottom: 8px; }
.sst-auth-msg p  { font-size: 14px; color: var(--gray5); }

/* ================================================================
   DASHBOARD
   ================================================================ */
.sst-dash {
  background: #fff; border: 1px solid var(--gray3);
  border-radius: var(--rad); box-shadow: var(--shadow); overflow: hidden;
}

/* Topbar */
.sst-topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 20px; border-bottom: 1px solid var(--gray3); background: var(--gray1);
}
.sst-topbar-user { display: flex; align-items: center; gap: 10px; }
.sst-av {
  width: 38px; height: 38px; border-radius: 50%; flex-shrink: 0;
  background: var(--p-lt); color: var(--p);
  display: flex; align-items: center; justify-content: center;
  font-size: 15px; font-weight: 700;
}
.sst-av-name  { font-size: 14px; font-weight: 600; color: var(--ink); }
.sst-av-email { font-size: 12px; color: var(--gray4); margin-top: 1px; }

/* Stats */
.sst-stats { display: grid; grid-template-columns: repeat(4,1fr); border-bottom: 1px solid var(--gray3); }
.sst-stat  { text-align: center; padding: 14px 8px; border-right: 1px solid var(--gray3); }
.sst-stat:last-child { border-right: none; }
.sst-stat-n { display: block; font-size: 22px; font-weight: 700; color: var(--ink); line-height: 1; margin-bottom: 3px; }
.sst-stat-l { font-size: 11px; text-transform: uppercase; letter-spacing: .5px; color: var(--gray4); }
.sst-c-open { color: #d97706; }
.sst-c-prog { color: #2563eb; }
.sst-c-done { color: #16a34a; }

/* Tabs */
.sst-tabs { display: flex; background: var(--gray1); border-bottom: 1px solid var(--gray3); padding: 0 4px; overflow-x: auto; -webkit-overflow-scrolling: touch; }
.sst-tab {
  padding: 11px 16px; font-size: 13px; font-weight: 500; white-space: nowrap;
  color: var(--gray4); text-decoration: none; flex-shrink: 0;
  border-bottom: 2px solid transparent; transition: all .15s;
}
.sst-tab:hover  { color: var(--p); }
.sst-tab.active { color: var(--p); border-bottom-color: var(--p); }

/* Body */
.sst-body { padding: 18px 20px; }
.sst-dash .sst-form { padding: 0; }

/* List header */
.sst-list-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 14px; }
.sst-list-title  { font-size: 14px; font-weight: 600; color: var(--ink); }

/* Ticket list rows */
.sst-list { border: 1px solid var(--gray3); border-radius: var(--rad-s); overflow: hidden; }
.sst-list-row {
  display: flex; align-items: center; justify-content: space-between;
  padding: 13px 16px; border-bottom: 1px solid var(--gray3);
  text-decoration: none; color: inherit; gap: 12px;
  transition: background .12s;
}
.sst-list-row:last-child { border-bottom: none; }
.sst-list-row:hover { background: var(--gray1); }
.sst-list-main { flex: 1; min-width: 0; }
.sst-list-subject {
  display: block; font-size: 14px; font-weight: 500; color: var(--p);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-bottom: 3px;
}
.sst-list-sub  { font-size: 12px; color: var(--gray4); }
.sst-new-dot   { color: var(--p); font-weight: 600; }

/* Badges */
.sst-badge {
  display: inline-block; padding: 3px 9px; border-radius: 20px;
  font-size: 11px; font-weight: 700; text-transform: uppercase;
  letter-spacing: .4px; white-space: nowrap; flex-shrink: 0;
}
.sst-badge-open        { background: #fef3c7; color: #92400e; }
.sst-badge-in-progress { background: #dbeafe; color: #1d4ed8; }
.sst-badge-closed      { background: #dcfce7; color: #15803d; }

/* Empty state */
.sst-empty { text-align: center; padding: 48px 20px; border: 1px dashed var(--gray3); border-radius: var(--rad-s); }
.sst-empty-icon { font-size: 36px; margin-bottom: 10px; }
.sst-empty p    { color: var(--gray5); margin-bottom: 16px; }

/* ── Single ticket ───────────────────────────────────────────── */
.sst-ticket-header { margin-bottom: 18px; }
.sst-back {
  display: inline-block; font-size: 13px; color: var(--gray4);
  text-decoration: none; margin-bottom: 10px;
}
.sst-back:hover { color: var(--p); }
.sst-ticket-title-row { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 5px; }
.sst-ticket-title { font-size: 18px; font-weight: 600; color: var(--ink); }
.sst-ticket-meta { font-size: 12px; color: var(--gray4); display: flex; gap: 6px; flex-wrap: wrap; }

/* Thread */
.sst-thread { display: flex; flex-direction: column; gap: 10px; margin-bottom: 16px; }
.sst-msg { display: flex; gap: 10px; align-items: flex-start; }
.sst-msg-av {
  width: 34px; height: 34px; border-radius: 50%; flex-shrink: 0;
  background: var(--p-lt); color: var(--p);
  display: flex; align-items: center; justify-content: center;
  font-size: 13px; font-weight: 700;
}
.sst-msg-av-admin { background: #dbeafe; color: #1d4ed8; }
.sst-msg-admin { flex-direction: row-reverse; }
.sst-msg-body {
  flex: 1; min-width: 0; background: var(--gray1);
  border: 1px solid var(--gray3); border-radius: var(--rad-s); padding: 11px 14px;
}
.sst-msg-admin .sst-msg-body { background: #eff6ff; border-color: #bfdbfe; }
.sst-msg-from {
  display: flex; align-items: center; gap: 8px;
  flex-wrap: wrap; margin-bottom: 7px;
}
.sst-msg-from strong { font-size: 13px; font-weight: 600; }
.sst-msg-from span   { font-size: 12px; color: var(--gray4); }
.sst-msg-time        { font-size: 11px; color: var(--gray4); margin-left: auto; }
.sst-support-badge {
  font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .4px;
  background: #dbeafe; color: #1d4ed8; padding: 2px 7px; border-radius: 4px;
}
.sst-msg-text { font-size: 14px; line-height: 1.65; color: var(--ink); }
.sst-msg-img  { margin-top: 8px; }
.sst-msg-img img { max-width: 220px; max-height: 160px; object-fit: cover; border-radius: var(--rad-s); border: 1px solid var(--gray3); display: block; }

/* Reply box */
.sst-reply-box {
  border: 1px solid var(--gray3); border-radius: var(--rad-s);
  padding: 16px 18px; background: var(--gray1);
}
.sst-reply-title { font-size: 13px; font-weight: 600; color: var(--gray5); margin-bottom: 12px; }
.sst-reply-box textarea {
  width: 100%; padding: 9px 12px; border: 1px solid var(--gray3);
  border-radius: var(--rad-s); font-size: 14px; font-family: inherit;
  resize: vertical; min-height: 90px; line-height: 1.6;
  background: #fff; outline: none; transition: border-color .15s, box-shadow .15s;
}
.sst-reply-box textarea:focus { border-color: var(--p); box-shadow: 0 0 0 3px var(--p-lt); }

/* ================================================================
   RESPONSIVE
   ================================================================ */
@media (max-width: 600px) {
  /* Stats: 2x2 grid */
  .sst-stats { grid-template-columns: repeat(2,1fr); }
  .sst-stat:nth-child(2) { border-right: none; }
  /* Forms: 1 col */
  .sst-grid-2 { grid-template-columns: 1fr; }
  /* Auth box full width */
  .sst-auth-box { max-width: 100%; border-radius: var(--rad-s); }
  /* Dashboard border radius */
  .sst-dash { border-radius: var(--rad-s); }
  /* Topbar stacks */
  .sst-topbar { flex-wrap: wrap; gap: 10px; }
  /* Single ticket: avatars hidden on very small */
  .sst-msg-av { display: none; }
  .sst-msg-body { border-radius: var(--rad-s); }
  /* Time below name */
  .sst-msg-time { margin-left: 0; width: 100%; }
  /* Ticket title */
  .sst-ticket-title { font-size: 15px; }
  /* Reply box */
  .sst-reply-box { padding: 13px; }
  /* Body padding */
  .sst-body { padding: 14px; }
}
@media (max-width: 380px) {
  .sst-topbar-user .sst-av-email { display: none; }
  .sst-tab { padding: 10px 12px; font-size: 12px; }
}

/* ── Plugin footer branding ─────────────────────────────── */
.sst-footer {
  text-align: center; padding: 12px 20px;
  border-top: 1px solid var(--gray3);
  font-size: 12px; color: var(--gray4);
  background: var(--gray1);
}
.sst-footer a { color: var(--gray4); text-decoration: none; font-weight: 600; }
.sst-footer a:hover { color: var(--p); }
.sst-footer .sst-heart { color: #e25555; }

/* ── Rating Box ──────────────────────────────────────────────── */
.sst-rating-box {
  background: var(--gray1); border: 1px solid var(--gray3);
  border-radius: var(--rad-s); padding: 16px 20px;
  margin-top: 14px; text-align: center;
}
.sst-rating-label { font-size: 13px; font-weight: 600; color: var(--gray5); margin: 0 0 12px; }
.sst-stars { display: flex; justify-content: center; gap: 6px; margin-bottom: 10px; }
.sst-star {
  font-size: 30px; color: #ddd; cursor: pointer;
  transition: color .12s, transform .1s;
  user-select: none;
}
.sst-star:hover, .sst-star-hover { color: #f59e0b !important; transform: scale(1.15); }
#sst-rate-msg { font-size: 13px; color: var(--gray4); min-height: 18px; }

/* Input field styles */
.sst-field input[type="tel"] {
  width:100%; padding:10px 13px; border:1px solid var(--gray3); border-radius:8px;
  font-size:14px; font-family:inherit; background:#fff; color:var(--ink);
  transition:border-color .15s, box-shadow .15s;
}
.sst-field input[type="tel"]:focus {
  border-color:var(--p); box-shadow:0 0 0 3px var(--p-lt); outline:none;
}